How NDISearch works: data, reviews and our safety read explained.
NDISearch helps Australian families look up NDIS providers, surfaces what other families are saying, and gives you a plain-English read on what's already public — so you can shortlist with confidence and providers can tell their side of the story.
Who we are
We're an independent directory for the Australian NDIS community. Built for families choosing support for a parent, sibling or child; for support coordinators sense-checking a referral; and for providers who want a credible place to be found and to respond to the people they want to work with.
We don't take referral fees. We don't sell leads. We don't let anyone pay to change a verdict or hide a record. If you ever spot something that looks like we have — tell us.
Paid listing tiers let providers add their own About copy, services, photos and a response statement. They never change the safety read, suppress anything on a public register, or move a provider up search results for queries outside their services or region. What providers have paid for is always visible to families.
Where our info comes from
Every listing pulls together a few things in one place: the basics a family wants to know (name, location, services, how to get in touch), what providers tell us themselves once they claim a listing, what other families say in reviews, and anything already public on the NDIS Quality and Safeguards Commission's register of compliance and enforcement actions.
If you search a provider we don't have yet, we look them up live, add them to the directory, and keep the profile fresh from then on. Every action shown on a profile links back to the original Commission notice so you can read it for yourself.
The safety read
Each provider gets a single number from 0 to 100, with a plain-English verdict on top. 0 means nothing's been flagged on the public record; 100 means there's a serious active sanction. The number is supporting context, not a final word — it tells you where to look harder, not whether to trust someone with the people you love.
| Action type | In force | Historical |
|---|---|---|
| Banning order | +60 | +20 |
| Revocation of registration | +60 | +25 |
| Refusal to re-register | +45 | +18 |
| Suspension of registration | +40 | +15 |
| Compliance notice | +25 | +8 |
| Enforceable undertaking | +20 | +8 |
| Infringement notice (open / paid) | +15 | +6 |
| Other recorded action | +10 | +4 |
| 2+ actions in the last 12 months | extra +4 each (capped at +15) | |
| 3+ actions total | extra +10 | |
Not a guarantee. Plenty of serious things never make it onto a public register. A low number means nothing's been flagged — it doesn't mean "definitely safe".
Names can collide. When we don't have an ABN, we match on business name. Two providers with similar names can confuse a name-only match. The linked Commission record shows exactly what we matched.
Not legal advice. We're here to help you decide — not to replace your coordinator, your advocate, or the Commission itself.
Corrections
If a record on a provider's page is matching the wrong entity, or if the risk score looks wrong, write to hello@ndisearch.com.au and we'll review it.
For a current safety concern about a provider, the right place is the Commission's complaint form. In an emergency, call 000.